HomeBioGas Terms and Conditions
On all international orders, it is the customer’s responsibility to pay import and customs duties and fees that are incurred as a result of shipment.
Homebiogas is dedicated to customer satisfaction. If you are not satisfied with your purchase, we will be happy to assist you.
- Cancellation, before shipping : full refund including shipping fee
- Cancellation, 30 days or earlier from shipping : full refund on system cost (not including shipping fee)
- Shipping fees for returning system is the responsibility of the customer
- No refunds will be issued after more than 30 days from delivery
For full refunds all returns must be within 30 days from shipping. To be eligible for a refund, your item must be unused, free from dirt, dust or damage, and in the same package and condition that you received it. If your return passes our inspection, you may receive an exchange, credit, or a refund. Please include a note with your return stating your order number, the reason for return, and if you prefer refund, exchange, or credit.
Email us at [email protected] with your full name and tracking number if possible.
PLEASE SHIP RETURNS TO:
Order # ________
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the us, but we don’t offer any exchanges for international orders, h
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again. then contact your credit card company, it may take some time before your refund is officially posted. next contact your bank. there is often some processing time before a refund is posted. if you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]